Nancy Ruffner, BCPA

Contact Information
Nancy Ruffner

Western Carolina University
NC State University

About My Services:

  • Type(s) of Advocacy: Health Insurance, Health Management, Mediation, Medical / Navigational, Older Adult Services, Social Work, Other
  • Years of Experience: 7.5 years

I am a Board Certified Patient Advocate, coach, speaker, and educator. I consult with both clients and their families to navigate their concerns, and with Patient Advocates as their coach. I have strong experience in service delivery, communication among professionals/providers/loved ones, plans, backup plans, education, “How to say it,” and more. I am an adjunct Instructor at Duke and NC State University’s lifelong learning programs teaching patient safety and navigation and I am a public speaker on topics such as patient safety, remaining safe in the hospital, aging “Solo”, aging-in-place, or moving. I work in concert with and refer to elder law and estate planning attorneys, financial professionals, CPAs, movers, homecare, and more. Let’s talk about what is needed and I will help get you where you need to be.



Education, Training, & Experience:



  • Bachelor of Science, Social Work – Western Carolina University
    Graduate Certificate Counselor Communication (GCCE) – NC State University


Educational Advocacy Certification: No


Licensed Professional: No


Additional Education & Training: 

  • BCPA, Board Certified Patient Advocate
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