Nancy Ruffner - Better Know Healthcare



~ Accepting New Clients
~ North Carolina based, able to serve any
~ Provides Virtual / Telehealth Services


About My Services:

  • Type(s) of Advocacy: Health Insurance, Health Management, Mediation, Medical / Navigational, Older Adult Services, Social Work | Other: I offer 1:1 and group coaching experiences for professionals new and young in patient advocacy and healthcare small business as a new form of advocacy. I serve as a Mentor within some professional organizations for their membership.
  • Years of Experience: 7.5 years

I am a Board Certified Patient Advocate, coach, speaker, and educator. I consult with both clients and their families to navigate their concerns, and with Patient Advocates as their coach. I have strong experience in service delivery, communication among professionals/providers/loved ones, plans, backup plans, education, “How to say it,” and more. I am an adjunct Instructor at Duke and NC State University’s lifelong learning programs teaching patient safety and navigation and I am a public speaker on topics such as patient safety, remaining safe in the hospital, aging “Solo”, aging-in-place, or moving. I work in concert with and refer to elder law and estate planning attorneys, financial professionals, CPAs, movers, homecare, and more. Let’s talk about what is needed and I will help get you where you need to be.



Education, Training & Experience:



  • Bachelor of Science, Social Work – Western Carolina University
  • Graduate Certificate Counselor Communication (GCCE) – NC State University


Licensed Professional: No


Board Certified Patient Advocate: Yes


Educational Advocacy Certification: No



Nancy Ruffner | Nancy Ruffner - Better Know Healthcare | Raleigh, NC 27622
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